The waiters and bartender at the pool area were great. This place is truly relaxing! The front desk staff are very welcoming and full of smiles, security by the hotel elevators are professional and friendly. I just returned from 2 nights at Pala my second visit. Hotel 9 of 10 Buffet amazing 100% 10 10 10 amazing. Spa 0 out of 10.worst customer service ever. Customer service in the spa resort is the worst ever. Maybe morning shift early might be nice but dont waste your money on staff. Ive been going there for a get away and its been nice all but the spa resort. Went to the bar after and got some drinks and cigars.went and stayed the night. My friend is the highest card member getting us in vip and it was customer service to max. I haven't written a poor review ever until this one.

3 people talking about there social life in the front desk when walking in is a kids show. It had the spa just the customer service was the worst. If i could tell you south coast winery made pala spa a 0. Dirty rages in the shower, wet towels around the women's jacuzzi and showers. Everything was so rushed it was like sitting in traffic not relaxing. Went to the locker and no flip flops and dusty lockers got my jacket dirty. Really almost in tears i mess up my nails to get a massage. So lady smiles and said we can waite 15 min till they dry but its going to cut into your time. So now i had to get undressed into my robe and go figure my nails will be wet. Will sat down and got my finger nails done with my sweatshirt on and what do u know its not gel. Ps i had no choice being end of the day and crew wanted to go home so it was said will sorry but since you were 15 minuets late you can pick between your massage cut short 30 min and or your toes or finger nails. Came in late to my appointment so i given up getting my toes done and just got my finger nails done to off set the time.

Pala casino 10 buffet